Papa Joe’s Realistic Marketing Tips

Just popping in for a minute…
Be back soon!

PapaJoe

I know first hand that when I return something to a brick and mortar store, for whatever reason, good (or even fair) customer service is something that seems to be missing in the marketplace these days. Not only do they look at you with total disbelief that you are actually taking up THEIR precious time with YOUR problem, they are less than courteous and in some cases, totally condescending to the customer. This is usually when I request a manager and once I leave, I start letting friends and family know just how I feel about the rude service of this xyz store!While it’s true, you just can’t please all of the people all of the time, even if you run yourself ragged while trying. There will always be unhappy campers in the crowd.

So what can you do about it that will give you a definitive edge over your competitors?

First of all, don’t be rude or dismissive. The customer’s complaint might seem uncalled for or insulting but that doesn’t mean that you can’t respond nicely. You must treat every customer complaint seriously and treat your customers with respect. Something I use as a ‘rule of thumb’ on this is, I treat Every customer as though they are family.

It’s not as hard as one might think!

Remember that every unhappy customer will talk about a bad experience to as many as 20 people. Those people are your potential customers and they will never hear your side of the story. Going the extra mile to make unhappy customers happy is always a good idea! Not only will it help to prevent them from damaging your good reputation you’ve worked so hard to build, but to it just might get you that all important ‘word of mouth’ fr.ee advertising which can result in more customers.

What else can you do to treat your customer right?

If they ask for a refund or replacement product give it to them promptly. Make sure that you convey your apologies for their time and trouble. Go the extra mile and show them that their business is important to you.

People will really appreciate your effort if you take the time to apologize. Simply say that you’re sorry things weren’t to their satisfaction and you appreciate them taking the time to tell you so that you can improve your product or service. You want them to walk away feeling good about your business.

Having people know that you respond well to complaints is some of the best viral, word of mouth marketing you can get.

Knowing that you treat customers well is a great way to insure they come back and do business with you again. Because as you know, repeat business is 99% pure profit in most cases…

Many times when a customer complains about something, it will be due to some kind of problem with your supplier, a server glitch or some other mishap that you have no control over. The customer doesn’t know this, but now that you do, you need to fix whatever the problem is so it doesn’t happen again.

Remember, good customer service is the life blood of your business so make sure you handle all customers with the respect they deserve, the care you would wish to receive and your kind consideration to their needs. It may not seem like much to you, but you better believe it does to them!

Thanks for joining me today, I hope this has helped you in some small way…

I’ll be taking the rest of the week off! Here in the US it is July 4th, Independence Day and I am spending time with my family and friends. I would also like to extend you a Very Happy 4th of July! If you celebrate the holiday, please be safe and enjoy yourself.

Respectfully Yours,
PapaJoe.

I saved the best technique for last… Set up A Mailing List - Oh, did I already mention this? Well, this is SO IMPORTANT - I’ve mentioned it again!

If you choose not to implement any of the techniques mentioned above… at the least SET UP A MAILING LIST! It will be your best asset and continue to churn huge profits for your business month after month! Read and educate yourself everyday about how to build and profit from your list! YES! It’s That IMPORTANT!

I have a basic guide written by Amar Mehta that may help to get you started, there’s no charge, nothing to sign up for, simply right-click and save the download by Clicking Here.

Absorb EVERYTHING you can about list building, without it… you’re done…

To pick up MANY more great titles, programs and resources, be sure you claim your Free Lifetime Membership at PapaJoesWorld.com. We now have Over 1000 f’ree programs in our members download area!

I hope you have been able take something useful away from my “20 Surefire Techniques To Insure Your Online Success” series! And if you continue to follow my articles and marketing tips you are sure to find a few gold nuggets in here somewhere!

My next article will be about something that seems to be lacking in Many businesses lately. And for the life of me, I cannot figure out why So many have abandoned this important function. Check back with me and find out what it is and how to keep it from being the missing link in your business…

See you soon,
PapaJoe.

Have Fun! - So many online entrepreneurs forget this! HAVE FUN! If you aren’t having fun… give it up! You have to be excited and enjoy building your business everyday. When you make you business fun, it starts to be about something more than money and profits…. it becomes a passion! When you’re extremely passionate about something… you put a lot more effort into obtaining your desired results.

So remember, a little fun goes a Long way!

Be sure you come by tomorrow for NUMBER TWENTY in our
“20 Surefire Techniques To Insure Your Online Success” series!

’till then…
Learn what you can and act on it!